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Keeping your everyday life running

We offer solutions for various issues via phone or chat. If your smartphone break, we can provide a replacement immediately to ensure that your daily life continues without disruption. We always listen to your feedback to improve ourselves and our services.

Takashi Maeda

Representative Director and President 

Asurion Japan K.K. provides innovative services and solutions that meet the diverse needs of customers in the after-sales services for digital devices. We are committed to enhancing operational excellence in customer support and supply chain management (SCM).

Since our establishment in 2004, we have supported over 50 million customers and built a solid track record, particularly with major domestic telecommunications companies over many years. Currently, we are expanding our collaborations with various companies and working to create new services that enrich our customers' digital lives.

Going forward, we aim to build an environment where customers can always use their digital devices with confidence. Leveraging the knowledge we have cultivated and the latest technologies, we will continue to deliver value that exceeds our customers' expectations.

Asurion Japan K.K.

Customers

Tens of millions of customers

Stockholder

Asurion Japan Holdings (GK), ITOCHU Corporation

Call centers

Sapporo, Sendai, Ikebukuro, Yoyogi, Nakano, Tachikawa, Yokohama, Osaka, Takamatsu, Fukuoka, Okinawa

Technology & Logistics Centers

Tokyo, Osaka

Website

asurion.co.jp/

The Asurion Group

We're the largest tech care company, with 19,000 employees working in 18 countries.

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