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Asurion supports mobile users around the globe.

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280 million customers

Asurion Group operates in 49 locations throughout 14 countries. We support and provide resassurance to over 280 million customers worldwide. (Asurion total, as of 2015).

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96%

Mobile devices are integral part of our life. Our aim is to exceed customers expectations by delivering the replacement device as quickly as possible, We have been able to achieve next-day delivery rate of 96%. (Asurion US survey, as of 2014).

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4.7

We have received an average of 4.7 on a 5 star scale for customer satisfaction rating from over 2 million customers. We will continue to make every effort to satisfy our customers. (Asurion US survey, as of 2015).

Our Services

We quickly resolve any kinds of users' mobile phone, smartphone, PC related issues.

News

News and Updates from Asurion, Asurion Japan and partnership with NTT DOCOMO, INC.

Mar. 2016
As of March 15th, 2016, Asurion Japan K.K. merged NEW Japan K.K.
Asurion Japan will take over all of NEW Japan operations and will make its utmost efforts to further improve our services.
Sept. 2015
Subscribers of Mobile Phone Protection & Delivery Service hit the 40 million mark.
Apr. 2015
Asurion Expands into Latin America with América Móvil Providing comprehensive mobile protection for Mexico's leading wireless provider, Telcel

News on Asurion Japan

Mar. 2014
On 10 March, Tokyo Head Office has moved
Feb. 2014
Asurion Japan K.K. celebrated 10th year anniversary of its foundation
Jul. 2012
NEW Japan K.K., an affiliate company of the Asurion Group, became a wholly-owned subsidiary of Asurion. To see the official website of NEW Japan K.K., please click here.
Jul. 2011
Launched Asurion Japan's original
services?Asurion Care.

Partnership with NTT DOCOMO.

Feb. 2015
Subscribers of Smartphone Anshin Remote Support hit the 10million mark.
Dec. 2013
Launched Mobile Phone Protection & Delivery Service for iPhone.
Mar. 2012
Operation of Smartphone Anshin Remote Support entrusted by NTT DOCOMO, INC.
Dec. 2010
Subscribers of Mobile Phone Protection & Delivery Service hit the 30 million mark.

News on Asurion

Jan. 2015
Hewlett Packard has selected Asurion as a winner of its 2014 Visionary Award for "Most Innovative Customer Engagement"
May 2014
Asurion announced plans to open a Premier Support Solutions call center in Las Vegas.
May 2014
Asurion was awarded with Confirmit's highest customer service honor, the Achievement in Customer Excellence (ACE) .